Accessibility statement for Surrey Heath Building Control Consultancy Website
This accessibility statement applies to the Surrey Heath Building Control Consultancy website. The URL for this website is www.shbcc.org.uk. This website is run by Surrey Heath Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader
- we’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible:
- most PDF documents are not fully accessible to screen reader software
We are working towards rectifying these issues.
Feedback and contact information
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email web.support@surreyheath.gov.uk
- call 01276 707100
We’ll consider your request and aim to get back to you within 10 days.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: web.support@surreyheath.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Surrey Heath Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to ‘the non-compliances’, listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
Some non-distinguishable landmarks
This fails Success Criterion 1.3.1 (Info and Relationships). We are reviewing this and aim to fix by December 2021.
Some content not included in landmarks
This fails Success Criterion 1.3.1 (Info and Relationships). We are reviewing this and aim to fix by December 2021.
No option to skip repeated content
This fails Success Criterion 2.4.1 (Bypass Blocks). We are reviewing this and aim to fix by December 2021.
Some redundant WAI-ARIA attribute
This fails Success Criterion 4.1.2 (Name, Role, Value). We are reviewing this and aim to fix by December 2021.
Disproportionate burden
Still under review.
Content that’s not within the scope of the accessibility regulations
PDFs and other documents
Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By December 2021, we plan to either fix these or replace them with accessible HTML pages.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.
Any new PDFs or Word documents we publish will meet accessibility standards.
Live video
We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.
What we’re doing to improve accessibility
We are currently using SiteImprove Accessibility Checker for automated testing of the full website. We also plan to manually test a sample of pages once the non compliance issues have been rectified.
Preparation of this accessibility statement
This statement was prepared on 22 September 2020. It was last reviewed on 25 June 2021.